Carpenters MyClaim app sees 60% take-up rate from insurer and broker clients

Posted on 14 Jun 2018

Carpenters MyClaim app sees 60% take-up rate from insurer and broker clients

National legal and insurance services provider Carpenters has launched MyClaim app for its insurance clients, enabling them to receive up-to-the-minute communication and submit instructions, information and documents quickly and conveniently through its portal.

MyClaim is a self-service communication tool that allows clients to access their claim details from any mobile device, communicate directly with the case handler and receive real time updates. Both platforms produce a number of benefits in terms of lifecycle and convenience. Since becoming available to customers, the app has generated a 60% take-up rate with around 21,000 accounts created. More than 20,000 users log-on each month with an average time of four minutes spent on the app.

Karen Campbell, CIO of Carpenters, said: “We understand that our clients demand a faster and more nimble full cycle claims service. We have seen more insurer and broker clients accessing the portal, hitting peaks of 1,200 log-ins per day. MyClaim has significantly enhanced our client servicing by allowing us to deal with claims more efficiently, reducing the amount of time customers spend on collating information and providing an enhanced processing framework. The app demonstrates our commitment to improve the claims process through innovation and utilising technology to give our customers a service which is faster than expected.”

Customers also benefit from a simple way to keep track of their claim wherever they are, view the current status of their claim, review documents and correspondence, upload or download documents and images, link key dates and appointments. 

The app is completely secure and can be insurer or dual branded.

MyClaim is available for all mobile devices including laptop, iPad and iPhone as a free download from the Apple App Store.



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About Carpenters Group

Carpenters Group is a leading provider of claims services to the insurance profession and its customers. We work with a wide range of UK personal lines insurers and brokers across the UK offering legal advice, third party administration (TPA) and innovative claims advisory services and technology.

We have over 1,000 employees across a national network with offices in Liverpool, Birkenhead, Glasgow, Leeds and Hayward Heath.

Carpenters Group also includes Priory First Response Ltd (PFRL), which offers a market leading, 24/7 white-labelled First Notification of Loss (FNOL) service. It is complemented by a fully outsourced claims handling service with real-time online access to individual claims and claims management information (MI).

Carpenters Ltd is a subsidiary of Carpenters Holdings Limited regulated by the SRA and FCA.

PRFL is a subsidiary of Carpenters Holdings Ltd regulated by the FCA.

Visit our website to read more about our services and capabilities.

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